Strawberry shortcake ad freezing game (fixed)

mleon21

The strawberry shortcake ad is broken and don’t let You close out after it’s shown. It’s forcing a restart of the game which is really frustrating. I’m in an iPhone 12 in case info is necessary.

Crazy Cat Lad

We had some issues with ads freezing the game, but this should already be fixed.

If you still experience this or the issue comes back, please post about this in our Support area here:

https://community.king.com/en/candy-crush-saga/categories/support

Kim_Hauge_Crahan

Why does your new strawberry shortcake ad lock up my game?

slokc

I am having the same issue with the Strawberry Shortcake ad. Please fix it.

Corka

And Candy Crush Jelly is doing the same thing.

tanklette

Every time it loads it forces me to restart the game. This has caused me to lose my streak - during the Pot of Gold event. Bummer. I actually have a bit of time to play today but keep running into this issue and so am moving on to other things.

JBrown67

Same issue. Unable to close out the Strawberry Shortcake ad therefore you lose bonus moves. Can someone please fix this.

kiara_wael

Hi and Welcome to the King Community

Thank you for reported, will give this feedback to the Game Team !

LCaskey

Please get rid of the Strawberry Shortcake ad. It locks up the game and makes you lose rewards and bonus moves.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/381736/strawberry-shortcake-ad-consistently-freezes-game-on-iphone-12-pro-ios

Hi and Welcome to the King Community

Thank you for reported, will give this feedback to the Game Team !

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/381731/problem

Hi and Welcome to the King Community

Could you please take a screenshot ?

JBrown67

this as is not interactive and you cannot close it out. Please remove it from the game.