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The strawberry shortcake ad is broken and don’t let You close out after it’s shown. It’s forcing a restart of the game which is really frustrating. I’m in an iPhone 12 in case info is necessary.
We had some issues with ads freezing the game, but this should already be fixed.
If you still experience this or the issue comes back, please post about this in our Support area here:
Very frustrating! I have to restart my iPad to get rid of strawberry shortcake!
I have wasted 1 hour of free color bombs and striped candy and 1 ufo on this crappy Strawberry Shortcake ad. I’ve reported it every time. One time I had a free board scramble and was forced to use 9 gold bars in order to continue. Fix this issue and give us some boosters to make up for this!
Is there an estimate on when this might be resolved?
Stilll broken, do we know when Strawberry Shortcake will either be fixed or removed?? Very frustrating!!
same issue. Frustrating as hell. Lost all progress and had to use gold bars accumulated to get back to where I was before. Can’t click on any ads because if this one comes on I am screwed. Should not be that hard to take it down!!
Ditto the problems with the Strawberry shortcake ad. Please delete that ad. It is most frustrating and is a rip off of lives and boosters.
https://community.king.com/en/candy-crush-saga/discussion/370188/adverts-still-crashing-the-game
It is not just the Strawberry Shortcake advert @tanklette it is most adverts. I can't use the Magic Shuffler because every time I watch and advert it crashes my game.
It is similar with my moves adverts every third advert crashes my game.
No one here seems interested in the issue.
Thank you for reported , will pass this to the Game Team !
this as is not interactive and you cannot close it out. Please remove it from the game.
Hi and Welcome to the King Community
Could you please take a screenshot ?
Thank you for reported, will give this feedback to the Game Team !
Please get rid of the Strawberry Shortcake ad. It locks up the game and makes you lose rewards and bonus moves.
Same issue. Unable to close out the Strawberry Shortcake ad therefore you lose bonus moves. Can someone please fix this.
Every time it loads it forces me to restart the game. This has caused me to lose my streak - during the Pot of Gold event. Bummer. I actually have a bit of time to play today but keep running into this issue and so am moving on to other things.
And Candy Crush Jelly is doing the same thing.
I am having the same issue with the Strawberry Shortcake ad. Please fix it.
Why does your new strawberry shortcake ad lock up my game?
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Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncing…
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
