Gold bars not being credited to my game

jeanps

I won 40GB in an episode race and 10 in a choc box but neither have been credited to my game. Can you help

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/382465/gold-bars-not-being-credited-to-my-game

Hi @jeanps .

If you miss a reward from any other feature, please report this to our Player Support Team here,  and tell your Game ID there.

The screen shots are from all stats features and there are no rewards given from those.

jeanps

Thanks @kiara_wael , appreciate your help

jeanps

A month has gone by and still no response from player support @kiara_wael

Should I expect something?

jeanps

https://community.king.com/en/candy-crush-saga/discussion/comment/2364101#Comment_2364101

Hi there,

It's been a while since I reported this in September !!!! I never received any response. No wonder people don't bother to report this sort of issue. My GBs remain lost to me.......but life goes on

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2480744#Comment_2480744

What level are you at, Ms. Sandy Jeans?

Have you tried nudging Support? They should've at least given you a canned reply.

Is your Race (and Choco Box) still bugged or was this just a single occurrence? Tried another device? 🤔

jeanps

https://community.king.com/en/candy-crush-saga/discussion/comment/2480821#Comment_2480821

Thanks for your reply. It was a once off and I just stopped playing for a while as the fun had gone out of the game I have played for 10 years. I now play once in a while as long as the fun is there!

Lindark

Glad to have ya back! :)