INCORRECT CHARGE TO MY CREDIT CARD

rurumimj

I collected all the scrolls for a special price for 30 gold bars, 3hrs of boosters and 3 lollies.

It was supposed to be $5.49 or $6.99.

I was charged $20.64 Canadian??????

What the actual frick? LOL what is with this scam??

Alienscar

Hello @rurumimj I am sorry, but this community does not deal with purchasing issues. For any issues with a purchase you have made you have to contact the app store that you purchased the items through.

Please check the article linked below for more information.

https://community.king.com/en/blog/kb/articles/1854-i-think-i-have-been-charged-twice-i-dont-recognize-an-ios-purchase

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/384294/incorrect-charge-to-my-credit-card

Hi and welcome to the King Community

For the purchase that you didn't receive and how to get that refunded or compensated Please check here

https://community.king.com/en/candy-crush-saga/discussion/256652/%F0%9F%9B%92-%EF%BB%BFdid-something-go-wrong-with-your-purchase

rurumimj

Yeah no, none of your canned answers help.

You advertised something as $6.49, and charged me over $20!!!!!! This is an error with YOU. I am going to file a chargeback through my credit card company and report you for fraud if you do not issue me a refund.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2389445#Comment_2389445

Welcome back 🥰

We are sorry for the issue with your purchase and you will certainly get the issue resolved, but you will need to contact our player support and request a refund. You can directly contact our player support by clicking on the link below.

https://soporto.king.com/contact

Thank you.

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/comment/2389445#Comment_2389445

It is not a canned response rurumimj it is the truth. This forum is just a collection of Candy Crush players, so no one here can help you with a refund. No one here works directly for King so there is no way we can handle the monetary side of the game.

When it comes to purchasing issues all you can do is contact your App Store, or Player Support.