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Did not receive 500 gold bars
djc311
Posts: 2
Level 1
in Discussions
Who do I complain to?
2
Comments
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I assume you are referring to Candy Royale. If so, see the article:
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How many gold bars did you get?
What makes you think you were supposed to get 500?
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I never win 500 sometimes 7 to 9 Gold Bars
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Hello @djc311 you would only receive 500 gold bars from the Candy Royale if you were the only player that completed all seven levels.
The Royale is a contest between 100 people over seven levels. All of the players left at the end of the seven levels receive a share of the 500 gold bars. You do not earn 500 gold bars just for completing the seven levels.
Some people have won all of the gold for being the only player left at the end of the seven levels, but it is more common that you end up having to share the gold.
If you still want to complain you can do that by emailing Player Support. You can do this by clicking on the Contact Us link that is at the bottom of this page.
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Thank you for that. But I got 0 bars!
And I didn’t see anything about a time limit.
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Hi @djc311 well I can only think of a few ways for you to have received zero bars.
The first is that you failed one of the seven levels and got kicked out of the Royale.
The other is that it took you longer than 24 hours to complete the seven levels. You only have 24 hours to complete all seven levels once you start the Royale.
Other than that I know that people at the end of the game map do have issues with the Candy Royale not starting, so I wonder if your issue is an extension of that
Also King seems to be having a lot of server issues and people are complaining about the game quitting when they complete a level.
Activision's servers were attacked with a DDOS this week so I wonder if this impacts King's servers in any way.
Realistically I think all you can do is contact Player Support to see if they can help you.
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Did you do all 7 levels from the first try within 24 hours?
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I completed the 7 level within 24 hours twice but I got no gold bars
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Hello there,
Welcome to the forum! 👋
Did you see a screen like this?
Do you have a screenshot of before and after successfully finishing Candy Royale?
If you believe you didn't receive your reward, feel free to write to Support and ask them to take a look. If you have a screenshot of your missed reward, they are more likely to send it to you manually.
Good luck! 👍
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I've never won the full 500 gold bars, the highest I've got was 125 gold bars.
0
