🚫 Since the pumpkin party started the game had been locking up! (Known Issue)!

susanr013

I'm on an Android phone.

QueenB

Thank you all for taking the time to report your issue!

The studio has been flagged and currently working on improving the game. Once we know more, we'll let you know 😉

Apologies for the inconvenience caused, and that you all for your patience 🤗

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/385639/since-the-pumpkin-party-started-the-game-had-been-locking-up-is-this-being-fixed

Hi and Welcome to the King Community

Please do the standard trouble shooting by log out, update your game application, restart your device and login

After login again whatever bonus feature you will get that is currently available in your game. Other than that, features might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date and hopefully it might return t

José_Savelkoul

https://community.king.com/en/candy-crush-saga/discussion/comment/2413926#Comment_2413926

FYI: I've just shared the link to this post at our group. I noticed quite a few complaints at the Candy Crush Saga All Help-group. I'm hoping they will all join this post. I think this is an issue that needs to be looked into.

Have a good night.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2414074#Comment_2414074

Welcome back to the King Community 🥰

Can you tell us a little more about the problem?

Is the game app crashing for Pumpkin Party ? We will inform our team once we get details about the issue.

Thank you.

mdiaz3378

I am having issue on level 3166, it will not let me exit out on the page that offers boosters for purchase to replay the level. I have logged out and Restarted the game, I also updated prior to this issue, not sure if it is related. I am playing on my android. I have also seen other users with the same complaint. Is there a fix for this? Thanks.

inbound3091867997956284192.jpg

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2414196#Comment_2414196

Thanks for letting us know the details with screenshots🥰

We will certainly inform our team and I would also like to know how many gold bars you have left in total right now?

lb7512

I did not receive all my rewards when I played pumpkin party.can you fix this please?

Screenshot_20221015-214833_Candy Crush Saga.jpg

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/2414209#Comment_2414209

Welcome to the King Community 🥰

As per screenshot I can see you got full reward but what item are you missing?

mdiaz3378

https://community.king.com/en/candy-crush-saga/discussion/comment/2414204#Comment_2414204

I only have one gold bar at the moment. Thanks.

spicegirl715

I have been having the same issue with the game offering the Hard Level Boosters when I lose a level and not allowing me to close the offer. However, it WILL allow me to purchase the offer. This is really ridiculous. The help on this support board always seems to suggest logging out and back in for every issue with no real resolution.

José_Savelkoul

https://community.king.com/en/candy-crush-saga/discussion/comment/2414184#Comment_2414184

As I said, I'm seeing complaints of other people at the Candy Crush Saga All Help-group, it's not happening to me. And I'm hoping the people this is happening to will join this post with details. Maybe this is just happening on certain devices??? I don't know.