Linked Facebook account with Candy crush saga was Hacked

MirzaTanveer

Respected Staff.

I am pro regular user /lover of Candy Crush Saga. I was on 9934 level , unfortunately my linked Candy Crush Saga Facebook account was hacked by a USA Hacker .I send many mails to king community but still don't get any reply . I have proof of my hacked account , you have to verify personally . I have my National Identity Card , Passport .

My Facebook linked account was * now I just have Yahoo mail access not on Facebook.

What can I do for retrieving my game progress.

Thanks and Regards

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules 

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/387026/linked-facebook-account-with-candy-crush-saga-was-hacked

Hi and welcome to the King Community

You must first create a new Facebook account and connect the game. Next step 👇️

Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic

Lindark

Have you tried to download the app from the App Store and try signing in with your Yahoo email? Your progress may already be saved to a King account.