Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi! I was playing the game and was on level 3512 and it prompted to save my progress so I don’t lose my place. When I did it sent me back to level 1,716. I also lost all the boosters that I was saving. The only thing they remained are my 223 gold bars. How do I get back to my original level. Please help! it took 3 years for me to get to this point 😓
Hi and welcome to the King Community
Please email Player Support Team here. and tell your Game ID there.so they can restore the levels manually on your account.
or
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
I hope you're back on track really soon!