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Hi every time I try to get extra moves a black screen appears have to delete and start again very annoying.
Hi, everyone,
We wanted to apologies for any inconvenience you might be experiencing while watching Ads. We totally understand that this hiccup is causing a bit of trouble, and please know that we're fully engaged in getting it all sorted out for you!
It's a bit of a puzzle that's taking us a tad longer to crack than we hoped, but we're determined to find the perfect fit.
In the meantime, we didn't want to keep you in the dark. We're actively working on fixing the issue as we speak! While we work our magic behind the scenes, here's a little tip we've picked up along the way.
Some players have found that restarting their devices has been quite helpful. It might not be a golden ticket for everyone, but it's definitely worth a shot!
Thank you for your patience, your understanding, and your continued support.
Stay tuned for updates šš
Lots of reports about this issue. They might get it fixed on Monday. It's clearly a glitch at their end, which you can't do anything about. Just be patient and don't use the ads feature for now.
Hi and Welcome to the King Community
Thank you for the feedback. this issues has been reported in a mean time please force close the Apps and Log in again, for more infoĀ Here
I canāt watch the ads on my extra moves. I just keep getting a black screen.
I just lost my game and will probably lose race because I canāt get rewards. Help!
Itās fixed. Thanks!
Is there something I need to do? When I click on Watch ad, the curtain opens, but the screen is black.
If I click watch ad, there will be no video but just a black screen and I won't be able to progress from there.
This issue is ongoing and very frustrating! Please fix this! Using iPhone August 2023
It's a temporary issue with the game and we will let you know here as soon as we get any information regarding the solutionš
Thank you for your patienceš
@Sukanta_Biswas
Power 'off/on' phone to restart game at same level but problem is still there. Nothing's gonna help it now.
Welcome to the King Communityš„°
Thank you for reporting with screenshotsšHowever the problem has already been reported and work is underway to fix it.
In case you get the problem again just restart the game and hopefully your problem won't reoccur.
Thank you.
Welcome to the King Community š„°
We are very sorry for your inconvenienceš Actually there was some issue related to ad video and the issue has already been resolved HERE but I'm not sure if the problem has recurred so we will report your issue to our team as well.
However, you can follow the troubleshooting steps below to see if your issue is resolved.
Check app update - Log out game - Restart device - Open game and Log in.
After following the steps, be sure to let us know again if the problem persists.
I'm having the same problem on my android phone, started a few days ago. It's very frustrating when you just need a few more moves to win. Please fix this.
Every game from 13981 on does not work properly. All the adds for extra plays are black. Frustrating.
I attach a screenshot at Level 14046 on above topic. It started at Level 14044. On clicking this blank window to watch ad, my android phone showed a 'black screen'. The only way to continue playing is to restart the phone.
IT team please check. Thank you.
Thank you for the feedback , This issues has been reported Here
13981 extra play commercials are black and you have to close out of the game to get out of the black, nothing commercial.
All ads
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Same issue here on iPhone 13. Select the ad, no ad shows, just the black screen with white banner on top - I have to close my game and restart it or I try shutting down my phone and restarting; thatās not alleviating the issue now - it was earlier this week. So, safe to say, itās not fixed yet. Itās extremely frustrating!
After partially completing a level and I go to watch add to get extra moves my screen goes black and I have to kill the game. This has been happening for 2 days now, and was happening approx 10 days ago, but seemed to get resolved until now again
Thank you for the feedback. this issues has been reported for more infoĀ Here
These are the screens I get
I donāt get adverts after update
That didnāt work
What is going on with Candy Crush canāt get videos the screen goes black have to shut down to get back to the game.Iāve never had problems with this now itās constantly doing that
Youāre not alone. Itās been a problem for many players since the last update on August 18. Nothing is being done about it. Player support has not been helpful. Iāve been trying to get the problem resolved on my iPhone for 6 days now.
Iāve been having the same problem for several weeks, I have reported the issue several times. They are probably tired of hearing from meā¦ However, the problem continues to occur. Itās very frustrating š„“
Game still isnāt working itās getting very frustrating to say the least
When will this be fixed itās very frustrating
When will this problem be addressed
Everytime I play and it goes to commercial I get a black screen and lose my game I was playing
The option to watch ad videos in the game had some issues and the issue was already reported. The game studio is also working to fix the issue and hopefully the issue will be resolved soon. You can checkĀ HEREĀ to get the latest information.
Whereās tech support? Why isnāt this issue being fixed? Itās been over a week now for me.
Same! I know Iāve reported it alreadyā¦I finally reached Level 10,000 and was thinking of deleting the game. This issue with the Ads being an option, but not showing up is not helping. Iām giving it one more day, if itās not fixed, I quit. Itās supposed to be relaxing??? Not lately.
Iāve been having the black screen issue for the last two days.
Issue still not resolved, I am using an Apple iPhone.
Back to normal over weekend, but same problem this morning
It was fixed over weekend but constantly getting the black screen again today. Please fix this. Quitting app does not clear problem
I recently downloaded my Candy crush Saga after about 5months and I am seriously dissatisfied with the ads. They don't work anymore for freebies and it's just taking my time and data. Please help
Is there a Facebook page or site that offers power ups or boosters for free... and or is there a redeeming code site
FYI the way level 9292 is currently set up, it is impossible to win without paying for gold bars or having some in reserve. If you play perfectly, and someone helped you out giving you 3 extra lives, you are still one short of being able to win. I've paid for gold bars before to help me pass hard levels, but I refuse toā¦
I have been on this level every day for about 10 days and cannot get anywhere close to completing it!!! I have YouTubed it and it is a different looking level. Please help. I am thinking of deleting the game
Need boosters and extra moves by watching ads
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
