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Black screen when watching ads - 🚫 Issue reported!

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Answers

  • [Deleted User]
    [Deleted User] Posts: 30

    Level 3
    edited August 2023 
    Hello, do not be like that and just keep insisting that you will pass. The game and thus tests our patience.


  • kiara_wael
    kiara_wael Posts: 156,999
    edited August 2023

    Hi and Welcome to the King Community

    Thank you for the feedback. this issues has been reported in a mean time please force close the Apps and Log in again, for more info Here

  • Tyverbaby83
    Tyverbaby83 Posts: 30

    Level 3
    IMG_8117.png
    IMG_8118.png

    As seen above; the video is blank and you have to reload the game to play again. What’s going on?

  • kiara_wael
    kiara_wael Posts: 156,999
    edited August 2023

    Hi and Welcome to the King Community

    Thank you for the feedback. this issues has been reported in a mean time please force close the Apps and Log in again, for more info Here

  • Raji7
    Raji7 Posts: 1

    Level 1

    Here, I not able to get the rewards from watching the ads, therefore I can’t finish the levels easily and continuously.

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    edited August 2023
    https://community.king.com/en/candy-crush-saga/discussion/415574/how-can-i-get-rewards-from-ads

    Welcome to the King Community🥰

    There are some issues with the add video option at the moment. The problem has already been reported and work is underway to fix it.

    We will let you know here as soon as we get any information regarding the solution😊

    Thank you for your patience🙏

  • mayur3321
    mayur3321 Posts: 1

    Level 1

    No ads free move

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    edited August 2023
    https://community.king.com/en/candy-crush-saga/discussion/415576/no-ads

    Welcome to the King Community🥰

    There are some issues with the add video option at the moment. The problem has already been reported and work is underway to fix it.

    We will let you know here as soon as we get any information regarding the solution😊

    Thank you for your patience🙏

  • ragsny
    ragsny Posts: 3

    Level 1
    edited August 2023

    Black screen right after selecting view ad (at the end of game)- and to get extra moves.

    Don't get a black screen while choosing to view the hot air balloon ads.


    I play on Google pixel 6 phone.


    I've tried clearing the catch then powering off and turning the phone back on nothing helps.


    When choosing to view the ad you get a black screen that you can't get out of and have to close the game. You don't get to finish a game. This started for me yesterday or maybe the day before.


    TIA for your help

  • mia1djw
    mia1djw Posts: 1

    Level 1

    At the end of the game when I used to be able to watch ads and get extra plays now I only get a black screen and have to close out

Hey! Would you like to give us your opinion?

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