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Game progress lost!
Magicalkeepsakes
Posts: 1 Newbie
in Support
Hi I tried contacting support but just get a generic email back. Could someone please assist me. My old facebook account got hacked and I have now lost my progress of 11000 levels!!! Could support please assist in linking my old candy crush account progress to my new one? Thanks
Answers
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Hi and Welcome to the King Community
You must first create a new Facebook account and connect the game. Next step 👇️
Please email Player Support so they can restore the levels manually on your new account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
or please report this to our Player Support Team here and tell your Game ID there.
