Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
I’m on level 4076 but the banner on my profile pic still says 200, how can I fix this?
Answers
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Hi and Welcome to the King Community
Please email Player Support so they can restore the levels manually on your account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
Or Please email to our Player Support Team here. and tell your Game ID there.
I hope you're back on track really soon!
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You can also try signing out and back into your account within the King app to see if that helps.
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