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Actually, there's a problem with the level sync. My current level should be 4205 but the game goes back to level 830 every time. Can anyone help on this? Many thanks!
Salutations, Ms. Kidman,
And welcome to the forum! 🎉
Do you play only on 1 device?
Is your profile picture intentionally black (i.e. showing nothing) or is it also bugged?
Have you tried replaying levels 833 and especially 834 which is marked as not completed yet? 🤔
Hi and Welcome to the King Community
Please email Player Support so they can restore the levels manually on your account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
Or Please email this to our Player Support Team here. and tell your Game ID there.
I hope you're back on track really soon!
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
