Can I get my gold back if the game glitched?

Jigglypuffel99

I'm on level 6019, first attempt on a 6 level win streak.

The object is to remove jelly and collect cherries but the cherries never dropped. I paid 26 gold to get 2× +5 extra moves, hoping they would drop. I was in a royale for a split of 500 gold, with only 11 other competitors so I thought it'd be worth it but the level never let me even attempt to get the cherries because they didn't appear. Lost my streak and the royale gold because the game bugged. Can I get this back?

Jigglypuffel99

https://community.king.com/en/candy-crush-saga/discussion/comment/2494926#Comment_2494926

https://community.king.com/en/candy-crush-saga/discussion/390420/can-i-get-my-gold-back-if-the-game-glitched

Hello Kiara, I sent an email to the link as suggested but it led to an automated reply which was unhelpful and redirected me back here. My ID is 4118727773

Any further support would be appreciated.