Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the King Community
Thank you for the feedback. Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.
Check also the page here about the Lives.
Hello, Ms. Newbie,
And welcome to the community hub! 🤗
No, lives don't mysteriously disappear. Mind checking your boosters and see if they aren't gone too?
Lives and boosters are stored locally on your device. This means that reinstalling the game would most certainly mean you will lose them all irreversibly. In addition, clearing your device's app data - either manually, or automatically - would also result in losing your inventory and lives.
Your level progress, gold bars and friends are safe as long as you remain logged into your game account either via Facebook, or using a King account.
To prevent this from happening again in future, make sure you DO NOT clear your app data, (do not) reinstall the game or (do not) update your device's software before using up your in-game stuff first.
If you wanna exchange tips about the game, feel free to drop me a line on Discord (Sun#0314).
Have fun! 😊