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Having Trouble ☠️

shammmma

I've been facing this issue, after updating my app..Can anybody tell me how to fix it or is it just me having this problem.. 😭😭 I just updated my game yesterday and since then I am having this issue. Every single time I have to restart the game to another level. It's getting frustrating.

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Diamond_Lim

https://community.king.com/en/blog/discussion/comment/2504117#Comment_2504117

Hello there! 👋

Welcome to Sweet King Community! 👑

You can click here to read my answer to follow these steps of add more friends that I hope you can send and receive lives with friends on any King's Game. 😊

You can also check this information for similar your problem here (Not receiving any Lives or did you lose all stored Lives?) that I hope you can understand to read it.

Find most common issues and FAQ:s in Support Area here and in Help Center here!

And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

Have a nice and safety day! ❤️😊

Diamond_Lim

Hello there! @Ernani13071954 👋

Welcome to Sweet King Community! 👑

Sorry for your reply because we can only use English Language that we can understand and help you on King Community. Don't worry! You make sure use Google Translate to translate English Language and repost your comments with using English Language on next time. You can also read the House Rules here as it's very important to be read about King Community! Thank you for your understanding! 😊

Find most common issues and FAQ:s in Support Area here and in Help Center here!

And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. 😉

Have a nice and safety day! ❤️😊

55jukie56

Why can I not get my lives it shows them but when I finished my lives have disappeared

Ernani13071954

*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules

Ernani13071954

*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules

Ernani13071954

*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules

Diamond_Lim

https://community.king.com/en/blog/discussion/391070/having-trouble-%EF%B8%8F

Welcome to Sweet King Community! 👑

Try these steps here 👇😊

1. Open this game

2. Select Profile

3. Select Log Out then Close the app

4. Reopen the app then Log back in to your profile (don't play first) and finally Open the game (can play now).

Also check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.

If it's still not worked from above steps, how about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊

⚠️ NOTE ⚠️

If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.

⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

Have a nice and safety day! ❤️😊