How to connect to store

Sihlepmalinga

Good evening, I can't connect to store and use my gold bars. How can I fix this? 

kiara_wael

Hi and Welcome to the King Community

Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

You will find complete information HERE

Doondie

https://community.king.com/en/candy-crush-saga/discussion/393268/how-to-connect-to-store

Hello, newbie buddy,

Welcome to the forum! 👋

When did the problem occur? Are you new to the game?

What device are you using? What is your country of residence?

macandcheese

Hello, I have the same issue. I cant connect to the store using my email and if I connect with my facebook I lose all my progress.

I use Candy Crush in my amazon fire 10 tablet. I live in Guatemala.

thipfy

I can't connect to store and use my gold bars. How can I fix this?

ID: 10251898595

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/2528253#Comment_2528253

https://community.king.com/en/candy-crush-saga/discussion/comment/2668525#Comment_2668525

As wykoon the Community Hub Moderator suggested to solve this issue 👇

The loading issue may be due to the app/game not properly connected to the game server. It may be caused by unstable network connection or game server not working properly.

Thus, do try to exit game to the game page, disconnect from internet, wait for few seconds before reconnecting back to the internet, click on the play button and play a level. After that, go to the shop tab and start your purchase.

Please also check that you have not make any in-app restriction in your device. To deactivate restriction, please read here and select the applicable topic, then do the opposite as the article is about restricting in-app purchase.

I hope my answer above give you some insights in solving your issue. 👆😉

And you can also still earned more free boosters (gold bars) by another in-game features/events (also contests on this community) that you can use the boosters to beat any tricky levels too. 😉

⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!