Chocolate Box Rewards lost

Noni27

Hi There

Three times now, my Chocolate Box rewards have been lost. I get to to the Hour Free Lives and Claim my prize and then I get the error 'not connected to the server' (or similar) and then the prize is gone.

I love it how you are happy to take our money for gold bars...but don't help us when you are giving us something and take it away.

Can I please have my 3 hours of free lives I have lost because of your server?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/394424/chocolate-box-rewards-lost

Hi and Welcome to the King Community

Thank you for the reporting , Will give this feedback to the Game Team , meanwhile If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

Doondie

https://community.king.com/en/candy-crush-saga/discussion/394424/chocolate-box-rewards-lost

Hi back, unhappy newbie,

Welcome to the forum! 🌞

You've been unable to claim the ultimate reward for 10 days now? 🤔

Is the game connected to the Internet when you claim the reward? Do you have issues with other features awarding gold bars - Episode Race and Candy Royale?

They've recently removed the unlimited lives from the Choco Box, it seems. For me anyway.

Should Support not help you, feel free to drop me a line on Discord (Sun#0314) or Reddit (u/Sunnysboy) to discuss the matter tête-à-tête.

Good luck! ✌