Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Chocolate Box Rewards lost

Hi There

Three times now, my Chocolate Box rewards have been lost. I get to to the Hour Free Lives and Claim my prize and then I get the error 'not connected to the server' (or similar) and then the prize is gone.

I love it how you are happy to take our money for gold bars...but don't help us when you are giving us something and take it away.

Can I please have my 3 hours of free lives I have lost because of your server?

Accepted answers

All comments

Doondie

https://community.king.com/en/candy-crush-saga/discussion/394424/chocolate-box-rewards-lost

Hi back, unhappy newbie,

Welcome to the forum! 🌞

You've been unable to claim the ultimate reward for 10 days now? 🤔

Is the game connected to the Internet when you claim the reward? Do you have issues with other features awarding gold bars - Episode Race and Candy Royale?

They've recently removed the unlimited lives from the Choco Box, it seems. For me anyway.

Should Support not help you, feel free to drop me a line on Discord (Sun#0314) or Reddit (u/Sunnysboy) to discuss the matter tête-à-tête.

Good luck! ✌

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/394424/chocolate-box-rewards-lost

Hi and Welcome to the King Community

Thank you for the reporting , Will give this feedback to the Game Team , meanwhile If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/394424/chocolate-box-rewards-lost

Hi and Welcome to the King Community

Doondie

https://community.king.com/en/candy-crush-saga/discussion/394424/chocolate-box-rewards-lost

Hi back, unhappy newbie,

Welcome to the forum! 🌞

You've been unable to claim the ultimate reward for 10 days now? 🤔

Is the game connected to the Internet when you claim the reward? Do you have issues with other features awarding gold bars - Episode Race and Candy Royale?

They've recently removed the unlimited lives from the Choco Box, it seems. For me anyway.

Should Support not help you, feel free to drop me a line on Discord (Sun#0314) or Reddit (u/Sunnysboy) to discuss the matter tête-à-tête.

Good luck! ✌

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Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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