App invisible

Charmaine01au

I'm a bit annoyed.

Suddenly my app has disappeared from my list and face of my phone. When I search it's still in my phone, but I can't readily see it.

So I uninstalled and re-installed, and now I've lost all my lives and bonuses. I also still can't see the app.

Can I get them all back please?

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/394527/app-invisible

Welcome to Sweet King Community! 👑

Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

1. The inventory boosters and lives also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

2. The inventory boosters and lives are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

It’s best not to store too many Boosters and Lives on your device, as there is a chance they may be lost, or affect the game play. 

They do not replace items and help you to return your boosters and lives back that have not been purchased but if you have however lost purchased items, please report this to their Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

And you can also still earned more free boosters (gold bars) by another in-game features/events (also contests on this community) that you can use the boosters to beat any tricky levels too. 😉

⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

Have a nice and safety day! ❤️😊