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I lost all my saved lives
Answers
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Hi debs and I'm sorry to hear the issue is back ๐
Can you remind us again, which browser do you use when you are playing the game/ Is it Chrome, Safari, Firefox?
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Hey , it is the Microsoft Edge but it does it on chrome as well.
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No my mobile game is fine. Just the Facebook game.
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Hey , it is the Microsoft Edge but it does it on chrome as well.
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Thanks for confirming ๐
Let's check that the Candy Crush has the necessary permissions on Facebook.
Go to Facebook > Settings > Apps and Websites > Logged in with Facebook, and make sure Candy Crush is listed and has permissions enabled.
Also, let's also try to clear the cache and see if that helps:
Microsoft Edge:
- Click on the three dots (menu) in the upper-right corner.
- Go to Settings.
- Select Privacy, search, and services.
- Under Clear browsing data, click Choose what to clear.
- Check Cached images and files and any other data you want to clear.
- Click Clear now.
Google Chrome:
- Click on the three dots (menu) in the upper-right corner.
- Go to Settings.
- Select Privacy and security on the left.
- Click Clear browsing data.
- Choose Cached images and files and any other data you want to clear.
- Click Clear data.
Hope this does the trick but if not, I would recommend keep playing through the Microsoft game app instead as it will work much better then playing through a browser.
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