I lost all my saved lives

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3115653#Comment_3115653

Hi Deb @debs0630🙋‍♀️

This comes up on your mobile device, right?

In my game (iPad & Android phone), I see this pop-up when I am logged out of the game.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3115653#Comment_3115653

Hi debs and I'm sorry to hear the issue is back 😕

Can you remind us again, which browser do you use when you are playing the game/ Is it Chrome, Safari, Firefox?

debs0630

Hey , it is the Microsoft Edge but it does it on chrome as well.

debs0630

No my mobile game is fine. Just the Facebook game.

debs0630

https://community.king.com/en/candy-crush-saga/discussion/comment/3115825#Comment_3115825

Hey , it is the Microsoft Edge but it does it on chrome as well.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3118327#Comment_3118327

Thanks for confirming 🙂

Let's check that the Candy Crush has the necessary permissions on Facebook.

Go to Facebook > Settings > Apps and Websites > Logged in with Facebook, and make sure Candy Crush is listed and has permissions enabled.

Also, let's also try to clear the cache and see if that helps:

Microsoft Edge:

1. Click on the three dots (menu) in the upper-right corner.
2. Go to Settings.
3. Select Privacy, search, and services.
4. Under Clear browsing data, click Choose what to clear.
5. Check Cached images and files and any other data you want to clear.
6. Click Clear now.

Google Chrome:

1. Click on the three dots (menu) in the upper-right corner.
2. Go to Settings.
3. Select Privacy and security on the left.
4. Click Clear browsing data.
5. Choose Cached images and files and any other data you want to clear.
6. Click Clear data.

Hope this does the trick but if not, I would recommend keep playing through the Microsoft game app instead as it will work much better then playing through a browser.