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King Account profile picture not updating

Jaywilk
Jaywilk Posts: 6 Level 2

Hello, I have tried updating the profile picture for my King account that shows in game using the (settings > my account > green camera) button from the map screen.

This takes me to the King website and cropping/uploading the picture seems to work fine, but when its done the webpahe shows me the default profile picture still and it never updates in game. Ive restarted the game, my phone phone, and even given it a few days to process.

Im willing to help narrow down the problem by troubleshooting steps, let me know what would help.

Im wondering if its a weird resolution or file size error? I dont think the picture im trying to upload is too big, and I would hope it would automatically downsize the photo if needed.

Photo in question added below.


Best Answer

  • Doondie
    Doondie Posts: 1,255 Level 5
    edited February 2023 Answer ✓

    Hello, kind sir,

    Welcome to the forum! 🌞

    I tried changing my avatar with your doggo but... it just wouldn't work. I kept trying for maybe 15 minutes. lmao It worked eventually though. 😏

    May I suggest you used this picture instead?

    Zoom in just a little and adjust it to fit the box. This is the best I managed to get:

    Left some room at the top for the level banner.

    I believe the problem comes from the resolution but can't be too sure. 🤔

    If you're using a computer or doing it through the browser directly (not through the in-game settings -> my account -> camera button), you can go to King's website -> Sign in (top right; gotta use "desktop view" if using a mobile browser) -> Settings -> Click on your avatar (a pencil appears when you hover).

    Good luck and have fun! 😊

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