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King Account profile picture not updating
Hello, I have tried updating the profile picture for my King account that shows in game using the (settings > my account > green camera) button from the map screen.
This takes me to the King website and cropping/uploading the picture seems to work fine, but when its done the webpahe shows me the default profile picture still and it never updates in game. Ive restarted the game, my phone phone, and even given it a few days to process.
Im willing to help narrow down the problem by troubleshooting steps, let me know what would help.
Im wondering if its a weird resolution or file size error? I dont think the picture im trying to upload is too big, and I would hope it would automatically downsize the photo if needed.
Photo in question added below.
Best Answer
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Hello, kind sir,
Welcome to the forum! 🌞
I tried changing my avatar with your doggo but... it just wouldn't work. I kept trying for maybe 15 minutes. lmao It worked eventually though. 😏
May I suggest you used this picture instead?
Zoom in just a little and adjust it to fit the box. This is the best I managed to get:
Left some room at the top for the level banner.
I believe the problem comes from the resolution but can't be too sure. 🤔
If you're using a computer or doing it through the browser directly (not through the in-game settings -> my account -> camera button), you can go to King's website -> Sign in (top right; gotta use "desktop view" if using a mobile browser) -> Settings -> Click on your avatar (a pencil appears when you hover).
Good luck and have fun! 😊
Answers
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Hi and Welcome to the King Community
Have you done anything like this?
Upload a profile picture
- Login to King's Connect.
- On the Home page, click on your profile picture to navigate to your Profile page.
- Click Edit Profile.
- Click Upload Photo, this will open up your File Explorer. ...
- Drag your image to move it around within the circular frame. ...
- Click Update to save your changes.
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Thanks for your fast reply.
What is King's Connect? Is it this community forum? The King website the game change profile button takes me to?
The game takes me to https://www.king.com/external/avatarUpload/?returnUrl=candycrushsaga://&_token=<token_here>&sourceKingAppId=17
I removed the token from the link just in case
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What? I want to change my King account profile picture that shows in the game. I tried using the button in the game settings under "My Account" and it took me to a webpage that doesnt seem to be working.
I dont know what King Connect is? So I havent tried changing it in there as you originally suggested.
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King connect is . open game in King account
- Open the game on your device and tap the 'Settings' button (usually shaped as a cog).
- Tap the orange and yellow King account icon.
- If you're already logged into your account then choose the option 'Edit profile' - now change your player name and profile picture
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Hello, kind sir,
Welcome to the forum! 🌞
I tried changing my avatar with your doggo but... it just wouldn't work. I kept trying for maybe 15 minutes. lmao It worked eventually though. 😏
May I suggest you used this picture instead?
Zoom in just a little and adjust it to fit the box. This is the best I managed to get:
Left some room at the top for the level banner.
I believe the problem comes from the resolution but can't be too sure. 🤔
If you're using a computer or doing it through the browser directly (not through the in-game settings -> my account -> camera button), you can go to King's website -> Sign in (top right; gotta use "desktop view" if using a mobile browser) -> Settings -> Click on your avatar (a pencil appears when you hover).
Good luck and have fun! 😊
