A couple of weeks ago, I automatically received a level 13,000 badge on one of my devices.

lorski19

Yesterday it reverted back to 10,000. What’s up with that?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/395138/a-couple-of-weeks-ago-i-automatically-received-a-level-13-000-badge-on-one-of-my-devices

Hi and welcome to the King Community

Congratulations for your progress. To get your banner updated, please reply the levels 13.000. in other device

Also please make sure you have the latest game app version installed

lorski19

How do I reply the levels? Having the latest version doesn’t explain why it was on a device that recognized level 13,000 then went back to 10,000.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/2550455#Comment_2550455

Thanks for replying . Please email Player Support so they can restore the levels manually on your account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2550455#Comment_2550455

Hey,

You shouldn't take what you read literally. 😁

They fixed the milestone banner system last month. To get your banner updated, you gotta replay the last milestone level. Annoyingly, you gotta do it on each device you use but it works nevertheless.

So, just repeat level 13ooo on every device you have. It shouldn't revert back afterwards.

Have fun! 👍