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Items lost

royster91

Hi i have Changed my phone i transfered all across it kept my level but everything has gone 200 plus lives lollies colour bombs the hands the ufos all gone messaged king via there messaging thing, still have no items no wheel to spin etc etc

Thanks roy

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Diamond_Lim

You are welcome. @royster91 😊

Suecox23

Sent an email about lost items. Purchased the difficult game scrolls for $3.99. Got 20 gold bars as expected but didn’t get the accompanying boosters. Any suggestions. Never saw this problem before. Thank you.

royster91

Ok and thank you

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/396046/items-lost

Welcome to Sweet King Community! 👑

Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

⚠️ So please also attention when you have trouble to lose all of your inventory lives and boosters! ⚠️

1. The inventory lives and boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!

2. The inventory lives and boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.

It’s best not to store too many Lives and Boosters on your device, as there is a chance they may be lost, or affect the game play.

They do not replace items and help you to return your inventory lives and boosters back that have not been purchased but if you have however lost purchased items, please report this to their Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊