help

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2568133#Comment_2568133

You need to reply back to their initial response, further explaining that the Chocolate Box feature didn't award you anything. Attach a screenshot if possible. Then ask them to send you the missing rewards manually. Also ask them what to do to avoid this from happening again.

Good luck! o/

mel21

I have. It is always the same answer with them go ro the community. I replied to their first email and their respinse was to contact the community. I have contacted then in the last the yearrs and always same answer. You might as well talk to a brick wall you get more sense than thw support tean they have. That shows the mentality of King support for you. They dont care they only care for themselves Thanks for replying

Boo7447

There is a glitch with a new ad I get that once the ad is over I cannot resume the game. I can click on the ad to visit the site but I can't close the ad, I have to close the game every time. This often happens when I get the ads for extra moves....so I end up not being able to continue the game but still lose a life. I also don't get credit for anything I've earned for the chocolate box. Its not right that I keep losing lives and not being even able to finish the game. Need to get rid of this one ad or fix the glitch.

mel21

Thanks for your reply I dont have any ads so I dont lose any lives. Same as you I dont get the rewards when you complete the chocolate box. I have first complained on this issue 4 days ago but I have fallen on deaf years really. I have contacted the support team several times but with them you talk to a brick wall. Today I have had 6 emails from them all the same just to go back to the community.and the community cannot solve the problem which is a problem on chocllate box. I have hit a brick wall on this. Dont know what to do next. Really we are both in thr same situation.

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2568982#Comment_2568982

Helloes,

If you're having issues with a specific ad, have you tried disabling this particular ad? 🤔

This could lower the amount of ads you're getting though, so it's better if the issue gets fixed instead. This said, you should write to Support about it.

Good luck! 👍

Alienscar

Hello @mel21 even though this area is called Support you don't get any official support. This is because this community, with the exception of the Community Managers, only consists of people that are players of Candy Crush. No one here can add any missing rewards to your game as we are all just ordinary members of the public.

They only send you back to the community.

As Doondie has already explained to you once you have received the initial email from Player Support (the one that directs you to this community) you have to reply to that email stating your problem again.

mel21

Just to let you I did reply to the first I had which referred me back to the community. I even sent a screenshot of the proplem I had with my user ID. I had exactly the same email back the 2nd time referring me.back to the community. So what is the point of sending ne back to the community when they cannot resolve the problem nor hand out the missing rewards of which I new anyway. So perhaps you can tell me how do I have them to fix the probkem of the chocolate box not adding the rewards to my game. In fact I had exactly the same email back 6 times from thrm so I am none the wiser. Let me know how to fix the probkem please. Thanks