help

mel21

on chocolate box the prizes dont get added when you claim the prize

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/396597/help

Hi and Welcome to the King Community

Thank you for reporting, Will give this feedback to the Game team and If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

The screen shots are from all stats features and there are no rewards given from those.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/396597/help

Hi and Welcome to the King Community

Thank you for reporting, Will give this feedback to the Game team and If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

The screen shots are from all stats features and there are no rewards given from those.

mel21

Thanks for your reply. When do they get added then pkease

Doondie

https://community.king.com/en/candy-crush-saga/discussion/396597/help

Hey there,

Are you getting any of the Choco Box rewards or none?

I didnt get the rewards after completing a gold quest

When you write to Support, try an include a screenshot of the bugged rewards. Tell them what you didn't receive, so they give it to you manually. It's possible you're experiencing a bug they need to deal with, just like the Episode Race bug they recently acknowledged.

If you get a generic, not very helpful response, just reply back with more details if necessary. Tell them your game ID, so they can check your account specifically.

Good luck! 👍

mel21

Had none of the rewards

mel21

Reported a problem 2 days sgo that chocolate box does not give you the rewards. This problem has still not been sorted out..Can someone let me know when this will be sorted please. Thanks

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2566912#Comment_2566912

Did you get a reply from Support? 🤔

Maybe @QueenB could shed some light. 💡

mel21

I had a reply from kiara_wael 3 days ago which said she was passing it over to the Game team but have heard nothing since. Surely should not take 3 days to sort something out. Perhaps you can pass it over as it seems they dont take any notice of anybody. Thanks

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2568087#Comment_2568087

Kiara is not a Support representative. Passing something over could mean exactly nothing. Moderators never get back to you with feedback from the developers team. It's just not their job. Community managers, on the other hand, are those who could step in. They just don't do it as often as they should.

I advised you to write to Support (<- click on this hyperlink) and report the issue. This is just a forum. They won't reach out to you here.

mel21

I did write to support 3 days ago and only you and kiara_wael responded. I had no reply from anybody else. I have come to the conclusion the support they offer is nothing and dont care about anybody only themselves. Dont blame you or kiara_wael at all.

mel21

I contacted support as you suggested just now. They only send you back to the community. So really the support is useless. So what do you suggest now please.Thanks