Why can't I access my account, and what do I do to be able to play again please?

uloaku

Please what do I do to access my account?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/397335/why-cant-i-access-my-account-and-what-do-i-do-to-be-able-to-play-again-please

Hi and Welcome to the King Community

Is your problem like this?

Claya11

I have the same issue. Am not able to log in to my account, with FB, with King account or Apple account. My apps are updated. I reset my phone and nothing works. I get the same error message.

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2573342#Comment_2573342

Helloes,

Do you have a Windows PC? If so, try logging in on the browser version (through Facebook's website) or the Windows desktop version (from Microsoft's App Store).

What about another mobile device in your household which could be used to install the game and attempt to log in? Just to make sure the problem is not with your account but rather with your app (it could be corrupted).

Just do not reinstall unless you have 0 boosters to lose. Reinstallation wipes your boosters (and stored lives). Your progress and gold bars are safe as they are saved on the game server, provided you've been connected to the Internet and your progress is synced. It's best to use an alternative device/platform to make sure your progress is synced before deleting the app.

If you have an iOS device, you could back up your game (and inventory) IF you could sign into your account, otherwise it won't back up your inventory (boosters).

The only thing you could actually try, other than reinstalling as a last resort, is force closing the game, turning off your data connection, starting the game, then turning your connection back on and attempting to log in.

You could delete app's cache (not app data!) and even relog into your Apple account on your device but I doubt this will help.

You can write to Support about it to hopefully get a useful response that doesn't involve reinstalling.

Good luck! 🤞

Cocksedge

cannot get in to my account

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3114964#Comment_3114964

Hello and Welcome to the King Community @Cocksedge🤗

Can you please provide more details about the issue?

Which device are you using to play the game? Do you have a Facebook or King account?
What is happening when you try to log into the game with those account details?

The more details you provide, the better assistance we can be!

Please reply back by typing below🍫🍫