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Please what do I do to access my account?
Hello and Welcome to the King Community @Cocksedge🤗
Can you please provide more details about the issue?
Which device are you using to play the game? Do you have a Facebook or King account? What is happening when you try to log into the game with those account details?
The more details you provide, the better assistance we can be!
Please reply back by typing below🍫🍫
cannot get in to my account
Helloes,
Do you have a Windows PC? If so, try logging in on the browser version (through Facebook's website) or the Windows desktop version (from Microsoft's App Store).
What about another mobile device in your household which could be used to install the game and attempt to log in? Just to make sure the problem is not with your account but rather with your app (it could be corrupted).
Just do not reinstall unless you have 0 boosters to lose. Reinstallation wipes your boosters (and stored lives). Your progress and gold bars are safe as they are saved on the game server, provided you've been connected to the Internet and your progress is synced. It's best to use an alternative device/platform to make sure your progress is synced before deleting the app.
If you have an iOS device, you could back up your game (and inventory) IF you could sign into your account, otherwise it won't back up your inventory (boosters).
The only thing you could actually try, other than reinstalling as a last resort, is force closing the game, turning off your data connection, starting the game, then turning your connection back on and attempting to log in.
You could delete app's cache (not app data!) and even relog into your Apple account on your device but I doubt this will help.
You can write to Support about it to hopefully get a useful response that doesn't involve reinstalling.
Good luck! 🤞
I have the same issue. Am not able to log in to my account, with FB, with King account or Apple account. My apps are updated. I reset my phone and nothing works. I get the same error message.
Hi and Welcome to the King Community
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Why can't I receive lives from My friend
Can you help me?
Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(
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Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
