Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
I was on level 2563 (ish) after much of a struggle to get there; I also had loads of iives donated by others. My email is Edited by CM:βοΈ Thatβs too much personal information - Check our House Rules. and I logged into this form as mnopq to ask a question. When I logged into the game again it started from scratch, so I logged into Facebook as Bpas to get the backup. It came back as level 2037 only with no donated lives. I am on a PC.
Where has my original account gone?
Hi @mnopq!
I'm sorry to hear this happened π
So just to be sure, you manage to get your progress back but you lost all your saved extra lives during this process?
If yes, I'm afraid lives do not get backed up as your game progress and Gold Bars do and there is no way to get them back for you. The only way to get lives is by requesting it, wait for it to recharge and or purchase lives.
No, I have lost progress. Iwent from level 2563 to 2037. That's month's of hard work!
I totally get that!
Can you please check your game now and if you happen to have the app open, close the game app and open it and see if you are back on track π
To Queen B: I am on Xandy Crush Saga. Is ther anyway to get my progress back?
Hey, it's back! Sans lives as you said. Thank you so much QueenB x
Sweet! I'm happy to hear you're back on track π€©