Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
I'm not able to use my Gold Bars
Comments
-
Hello @inaloX what you are seeing could be a temporary issue either at your end or at King's servers. It is difficult to be precise as there are too many things that can affect your internet connection. If everything else other than Candy Crush is working on your device then the problem is King's.
It could also be that you are suffering from a long standing issue for which there is no solution.
Try restarting your device and deleting the app cache (do not delete app data) if you play on android.
For further information on the long standing issue please read the thread linked below
-
Hello @Preshyy no one here can provide you with your missing gold all this community can do is offer advice
Sometimes it helps if you just close and reopen your game. This has worked for me in the past. Also restarting your device can sometimes work.
If none of that helps all you can do is contact Player Support.
Unfortunately I have read that they don't always replace items that are won by playing the game.
You can contact Player Support using the link below
