I'm not able to use my Gold Bars

inaloX

Hi i have 904 gold bars but i cannot use them please assist

inaloX

Keeps showing that

Alienscar

Hello @inaloX what you are seeing could be a temporary issue either at your end or at King's servers. It is difficult to be precise as there are too many things that can affect your internet connection. If everything else other than Candy Crush is working on your device then the problem is King's.

It could also be that you are suffering from a long standing issue for which there is no solution.

Try restarting your device and deleting the app cache (do not delete app data) if you play on android.

For further information on the long standing issue please read the thread linked below

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

Preshyy

I won my episode race but I didn't get my 45 gold bars

inaloX

my user is 2557942863 plz assist

Alienscar

Hello @inaloX please refer to your original post for an answer to your problem

https://community.king.com/en/candy-crush-saga/discussion/397790/gold-bars

Alienscar

Hello @Preshyy no one here can provide you with your missing gold all this community can do is offer advice

Sometimes it helps if you just close and reopen your game. This has worked for me in the past. Also restarting your device can sometimes work.

If none of that helps all you can do is contact Player Support.

Unfortunately I have read that they don't always replace items that are won by playing the game.

You can contact Player Support using the link below

https://soporto.king.com/contact