unusual items on the screen

frannie1964

when i go to play my gameboard has unusual items and doesnt make sense. its almost like my screen is using a different form. doesnt make sense. i have tried to uninstall and install again and it works for awhile then it happens again?????

JishnuRajendran

Clear the cache memory and restart your device .

frannie1964

im using a google chrome laptop. Im not sure if i can

frannie1964

https://community.king.com/en/candy-crush-saga/discussion/comment/2583916#Comment_2583916

im using a google chrome laptop not sure if i can

PummyRaj

Hello Frannie @frannie1964 🤗 Hearty Welcome to our lovely King Community!

I am sorry to hear that there is a glitch in your game!!

Can you please provide a screenshot of your game board with those “unusual items” present on the screen?

Please post your reply by typing in the blank box given below to my comment. And to post the screenshot, tap on the 2nd icon located in the bottom left corner of the open comment box.

Hope to talk to you soon. Have a great rest of the day🌻

Diamond_Lim

Hello there! @frannie1964 👋

Welcome to Sweet King Community! 👑

You try following these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens again. 😊

frannie1964

https://community.king.com/en/candy-crush-saga/discussion/comment/2583940#Comment_2583940

here is the screenshot of what i am getting i have tried clearing cache and restarting also

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2583972#Comment_2583972

Thank you for the screenshot, Frannie🤗

Can you please tell me which level it is?