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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
❗️ [Android] I lost my progress and booster in the game! (UPDATED!)
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Hi and Welcome to the King Community
If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored.
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Hi, yes I am. I got my levels back but everything else has been wiped.
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Thank you.
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I am experiencing technical difficulties tonight. I have been dropped down to level 1! What's going on?
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Yes, and it's _not_ fixed
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Hi and Welcome to the King Community
This issues has been reported. here
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What happens if after I restored my progress by uninstalling and reinstalling the game that all my boosts gold and stash of lives are gone? How am I able to get all that back?
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Hello @Briema !
There was an issue in the game yesterday, this could be related to that. Can you please tell us which country you are playing from? Also, if you could send us a screenshot showing the message from the Google Play Store, that would help for the investigation.
Thanks a lot!
To attach a screenshot to your comment, please use this button:
I'll tag our Community Manager @Novapichu and our Mods @bearwithme and @kiara_wael 😊
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Hello @chichi_27_06_1981@liliene , @Cintiacarvalho75 , @Lidiene and @elaursen !
As our Community Manager @Novapichu says, this issue has been solved now. If you go to your Google Play Store and update the game, you should be on your correct level again. 🙌
Dear @quokka98373 , Boosters can sometimes be gone, but here's a guide to recover them if that's still possible. 🤗
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Hi,
Yesterday we had an issue where some players on Android got reset and we have fixed so the level are back but sadly the fix did not give back the lives and booster. We are currently working on fixing this as well. We are sorry for the inconvenience and we are working hard to make sure this is fixed as soon as possible.
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