❗️ [Android] I lost my progress and booster in the game! (UPDATED!)

kiara_wael

Hi and Welcome to the King Community

If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored.

Zeszmek

https://community.king.com/en/candy-crush-saga/discussion/comment/2589667#Comment_2589667

Hi, yes I am. I got my levels back but everything else has been wiped.

Zeszmek

https://community.king.com/en/candy-crush-saga/discussion/comment/2589626#Comment_2589626

Thank you.

chejohnson

I am experiencing technical difficulties tonight. I have been dropped down to level 1! What's going on?

quokka98373

https://community.king.com/en/candy-crush-saga/discussion/comment/2589667#Comment_2589667

Yes, and it's _not_ fixed

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/399037/progress

Hi and Welcome to the King Community

This issues has been reported. here

https://community.king.com/en/candy-crush-saga/discussion/398955/android-why-have-i-lost-my-progress-in-the-game-solved

sheedamo

What happens if after I restored my progress by uninstalling and reinstalling the game that all my boosts gold and stash of lives are gone? How am I able to get all that back?

Lola_Pop

Hello @Briema !

There was an issue in the game yesterday, this could be related to that. Can you please tell us which country you are playing from? Also, if you could send us a screenshot showing the message from the Google Play Store, that would help for the investigation.

Thanks a lot!

To attach a screenshot to your comment, please use this button:

I'll tag our Community Manager @Novapichu and our Mods @bearwithme and @kiara_wael 😊

Lola_Pop

Hello @chichi_27_06_1981@liliene , @Cintiacarvalho75 , @Lidiene and @elaursen !

As our Community Manager @Novapichu says, this issue has been solved now. If you go to your Google Play Store and update the game, you should be on your correct level again. 🙌

Dear @quokka98373 , Boosters can sometimes be gone, but here's a guide to recover them if that's still possible. 🤗

Novapichu

Hi,

Yesterday we had an issue where some players on Android got reset and we have fixed so the level are back but sadly the fix did not give back the lives and booster. We are currently working on fixing this as well. We are sorry for the inconvenience and we are working hard to make sure this is fixed as soon as possible.