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Connecting issue
pramuditha
Posts: 1
Level 1
My candy crush saga game isn't connected with app store.
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Comments
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Welcome to Sweet King Community! 👑
As wykoon the Community Hub Moderator suggested to solve this issue 👇
The loading issue may be due to the app/game not properly connected to the game server. It may be caused by unstable network connection or game server not working properly.
Thus, do try to exit game to the game page, disconnect from internet, wait for few seconds before reconnecting back to the internet, click on the play button and play a level. After that, go to the shop tab and start your purchase.
Please also check that you have not make any in-app restriction in your device. To deactivate restriction, please read here and select the applicable topic, then do the opposite as the article is about restricting in-app purchase.
I hope my answer above give you some insights in solving your issue. 👆😉
And you can also still earned more free boosters (gold bars) by another in-game features/events (also contests on this community) that you can use the boosters to beat any tricky levels too. 😉
⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!
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I'm having a similar issue and the above solution did not resolve the problem. It's still saying do not delete or uninstall, restart. But nothing is working.
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Hello @CecilJnr🤗 Hearty Welcome to our lovely King Community!
I am sorry to hear that you are having an issue with connecting to the store😕
Can you please post a screenshot of the pop-up you are seeing?
Also, is it just the Store that does not have Internet connection? Are other events and features working fine for you?
To reply back, please type in the blank box given below to my comment. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box.
Talk to you soon. Have a great rest of the day🌻
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Similar issue. I have played this game for over 2 years with no problems. Today the shop and Weekly contest just soon like loading and say restart required but don’t delete. I am in my account but when I go to logout it acts like I am not logged in. When I try to login to my account it says connection error - try again in a bit. I have updated everything, restarted many times, and have tried everything in the the other support threads. Have 900 live I don’t want to lose
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I can login on my phone and computer just not my ipad
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This is what's coming up and I'm missing a lot if the events icons.
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On this day, 6 May 2923, many players have reported that their game is not loading.
We request the technical support team to look into this matter and resolve it as soon as possible . Thank you for your assistance and attention.
Lelol Moulin
Candy Crush Saga-Club
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