Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Cannot connect to store

I have reached put several times to seek support for not connecting to store or gold bars to purchase things. I have checked updates, confirmed email, logged in and logged out, deleted and re-download, followed all steps tech has sent and nothing has worked.

How can this be resolved?

Accepted answers

All comments

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2603808#Comment_2603808

He must have been joking. April Fools'. 😉

https://community.king.com/en/candy-crush-saga/discussion/comment/2633550#Comment_2633550

Does the Episode Race work for you? Can you open your Chocolate Box and select tasks?

jeannie123

Screenshot_20230506_184319_Candy Crush Saga.jpg

Everytime I try to use the shop, gold bars, boosters. There is no connection

Alienscar

Hello @jeannie123 can you please post a screenshot of your issue?

jeannie123

https://community.king.com/en/candy-crush-saga/discussion/comment/2604150#Comment_2604150

I play on my phone. Android. Samsung phone.

All updated. But still no connection to the store.

Very frustrating

jeannie123

https://community.king.com/en/candy-crush-saga/discussion/comment/2604150#Comment_2604150

I still cannot connect ☹️🤔

No updates or response either.

https://community.king.com/en/candy-crush-saga/discussion/comment/2605143#Comment_2605143

I'm sorry to hear that. Is this still an issue for you?

Diamond_Lim

@idelsos33 - Sorry for your reply because we can only use English Language that we can understand and help you on King Community. Don't worry! You make sure use Google Translate to translate English Language and repost your comments with using English Language on next time. You can also read the House Rules here as it's very important to be read about King Community! Thank you for your understanding!

idelsos33

Me aparece desde hace como 4 o 5 días una leyenda de contactando con la app store la verdad desconozco por qué está pasando esto

rochellecrow

https://community.king.com/en/candy-crush-saga/discussion/399401/cannot-connect-to-store

I had the same problem for 4 days now. Finally was able to connect to store so I could update CCS. But there is still a BIG problem “unable to connect to server” can make moves, spinning wheel when spins the small circle showing not connected. Also when you finish a game an don’t win you get so many gold bars for so many wins, click on it game freezes, shut down, go back in you loose gold bars and xtra turns lost. Also again “unable to connect to server” I notified help center, guess didn’t go through due to server Down. Hope these problems will get fixed. My internet connection is fine, don’t have any problems going to other sites I have not been to.

Alienscar

Can you still not contact the store @jeannie123? What device do you play on?

jeannie123

https://community.king.com/en/candy-crush-saga/discussion/comment/2593751#Comment_2593751

It has been awhile and no response of update?

Novapichu

Hi,

Thank you for reaching out. I will investigate what can be causing the issue of not being able to reach the store.

Welcome! 👋

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Accepted answers

All comments

Novapichu

Hi,

Thank you for reaching out. I will investigate what can be causing the issue of not being able to reach the store.

jeannie123

https://community.king.com/en/candy-crush-saga/discussion/comment/2593751#Comment_2593751

It has been awhile and no response of update?

Alienscar

Can you still not contact the store @jeannie123? What device do you play on?

rochellecrow

https://community.king.com/en/candy-crush-saga/discussion/399401/cannot-connect-to-store

idelsos33

Me aparece desde hace como 4 o 5 días una leyenda de contactando con la app store la verdad desconozco por qué está pasando esto

Diamond_Lim

jeannie123

https://community.king.com/en/candy-crush-saga/discussion/comment/2604150#Comment_2604150

I still cannot connect ☹️🤔

No updates or response either.

https://community.king.com/en/candy-crush-saga/discussion/comment/2605143#Comment_2605143

I'm sorry to hear that. Is this still an issue for you?

jeannie123

https://community.king.com/en/candy-crush-saga/discussion/comment/2604150#Comment_2604150

I play on my phone. Android. Samsung phone.

All updated. But still no connection to the store.

Very frustrating

Alienscar

Hello @jeannie123 can you please post a screenshot of your issue?

jeannie123

Screenshot_20230506_184319_Candy Crush Saga.jpg

Everytime I try to use the shop, gold bars, boosters. There is no connection

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2603808#Comment_2603808

He must have been joking. April Fools'. 😉

https://community.king.com/en/candy-crush-saga/discussion/comment/2633550#Comment_2633550

Does the Episode Race work for you? Can you open your Chocolate Box and select tasks?

Invisible awards
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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
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