Inventory is missing when I switched from FB to King account

olive42

My level was retained but my entire inventory is at zero. I created a King account and linked my mobile Candy Crush to the King email, then I downloaded CC on Bluestacks playstore. It connected to my King account fine and carried over my picture and level, but my inventory is empty. How to I get my items back, if possible? I don't want to use FB gaming website anymore, but still want to play on mobile and PC (using bluestacks instead of FB).

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/399558/inventory-is-missing-when-i-switched-from-fb-to-king-account

Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

⚠️ So please also attention when you have trouble to lose all of your inventory lives and boosters! ⚠️

1. The inventory lives and boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

2. The inventory lives and boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

It’s best not to store too many Lives and Boosters on your device, as there is a chance they may be lost, or affect the game play. 

They do not replace items and help you to return your inventory lives and boosters back that have not been purchased but if you have however lost purchased items, please report this to their Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊