Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Candy Royale
karenkersey
Posts: 7
Level 2
in Support
Approximately a week ago I won the Candy Royale and did not receive my rewards. This is not the first time this has happened, and I have been compensated one time previously. I can’t understand why it continues to be a problem. I’ve played the game for years and spent way to much money. All I want are my rewards.
Thank you
Answers
-
Hi and Welcome to the King Community
Thank you for reporting and feedback, Ill pass this to the Game Team , meanwhile If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.
The screen shots are from all stats features and there are no rewards given from those.
-
Hello, Karen,
I'm not the manage but I'll reply nevertheless. 😁
Have you experienced issues receiving gold bars from other features, namely Episode Race and Chocolate Box (3rd special box)?
Could you post a screenshot of the reward that you did not receive?
What device are you playing on? What type of account do you have - a Facebook created game account or a King account? Have you tried playing on another device?
What did Support tell you last time you contacted them?
If you'd like to have a casual chat about the issue, feel free to drop me a message on Discord (Sun#0314) or Reddit (u/Sunnysboy).
Good luck! 👍
