Still same problem

MarieMcCaffrey7

Hello. I am playing on my laptop and for almost a month now the candies are still striped and not working. I have reinstalled several times, force stopped, and cleared the cache. If this doesn't get fixed I'll just delete the game.

Alienscar

Hello @MarieMcCaffrey7 do you play on a Windows laptop?

The issue you describe is supposed to be fixed as you can see in the thread linked below.

https://community.king.com/en/candy-crush-saga/discussion/396384/recurring-bug-corrupts-the-graphics-edited-by-cm-solved/p1

If you are still suffering from the issue please try signing out of your game, restarting our laptop and then signing back in to your game.

If that doesn't help then please check the Microsoft app Store and see if there is an update for your app.

I don't use Windows, but I have read that people struggle with the app update. Sometimes it doesn't occur automatically, or show up and you have to manually search for and apply the app update.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/400978/still-same-problem

Hi and Welcome to the King Community

This issues has been investigated. For more info here

https://community.king.com/en/candy-crush-saga/discussion/396384/recurring-bug-corrupts-the-graphics-edited-by-cm-solved