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Recurring bug corrupts the graphics - Edited by CM: (SOLVED!)
RJMchammer
Posts: 4
Level 1
Now and again over the past couple of weeks I will open a board on my laptop and the candies look wrong. Thick layers of frosting show up as chocolate (but don't behave like chocolate), orange candies are cut in half, bombs look like they are under a layer of plastic. This makes the level hard to impossible to play because nothing looks like it should. Usually closing CCS and re-opening will take care of this problem, but not today. I've checked boards I've cleared before and it's the same problem. Any help would be appreciated!
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Best Answers
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Hi there and thank you for reporting this!
Could you let us know if you're playing through the W10 app on your PC or on Facebook? How often does this happen and does closing the game and opening it again always solve the issue?
Does this stop you from playing sometimes?
Also, may we have your Game ID so we can pass this along to the studio and investigate?
Thanks 🙂
Game User ID!
A useful tip is also to know your Game ID! How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
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Thank you everyone for sharing the details and your Game ID 🤗
We have passed this onto the team and waiting on a reply 👍
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Not yet. It is still being investigated.
Really sorry for the trouble 😔
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Thank you everyone for keep reporting the issue!
The issue is still being investigated and as soon as we know more, we will update you 👍
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Good News 🤩
The graphic issues that some of you have been experiencing while playing on Windows 10 platform has now been solved!
Please make sure you have the latest game app version installed 😉
3
Answers
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reinstalling, but that didn't help. I am using an android tablet. Any ideas on how to fix?
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No idea on how to fix this unfortunately but the moderators have been made aware of this issue, it only seems to be affecting Android tablet users, a fix should be coming in the next update hopefully.
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I ran an update this morning, played a couple rounds just fine. Now several hours later the game graphics are all jumbled to the point I can't make them out to even play.
I have restarted my game, logged out and back in and still it doesn't load correctly.
I have lost 4 lives due to this issue.
Any suggestions?
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Welcome to our community @dlp4414! Are you playing the game on a mobile device? There are a few steps that you can try. First clear out the cache/history on your device. Make sure that you have the most recent version of the game, which you wrote that you did, but also make sure that you have the most recent update of your operating system. Log out of the game and turn your device off for a few seconds. Sometimes shutting down the device helps. Then go back into the game and log in and let us know if this solved your problem.
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Elsa, I am playing on a laptop, running windows 10. I have cleared my cache. I updated the game this morning. My OS is up to date. I have logged out, twice, shut down the computer for 30 minutes.
Unfortunately, none of this has worked. Like I said before, I played the game this morning after updating and it was fine.
Now the image is so bad I can't tell what some of the items are. I am on level 3379, and the candy cane bars are scattered throughout the game board.
I am losing lives by having this mess, please help.
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Hi
I am having an issue when playing on my laptop that the game is not displaying correctly, all the candies have the wrong picture, for example striped candies show as an ice block etc, this makes the game impossible to play as you can't see matches. Anybody know how to clear this problem?
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Welcome to Sweet King Community! 👑
⭕ Why can't I play in landscape mode anymore here?
⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!
If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks!
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I am having the same problem . Nothing I do fixes it .. they need to fix this !!!
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Hi there and thank you for reporting this!
Could you let us know if you're playing through the W10 app on your PC or on Facebook? How often does this happen and does closing the game and opening it again always solve the issue?
Does this stop you from playing sometimes?
Also, may we have your Game ID so we can pass this along to the studio and investigate?
Thanks 🙂
Game User ID!
A useful tip is also to know your Game ID! How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
0 -
I'm having the exact same issue playing on laptop. It happens every time I play now.
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