How do I retrieve original ccs please?

CrystalKing

I changed my password after having to reinstall ccs,used email Edited by CM:⛔️ That’s too much personal information - Check our House Rules.

& logged into a ccs that is not my ccs!! Tried Edited by CM:⛔️ That’s too much personal information - Check our House Rules.

,not luck...please help

Doondie

Salutations,

What do you mean it's not your game? What was different - profile picture, levels, gold bars, friends?

Do you have "before" and "after" screenshots?

Was your game linked to your Facebook account?

Were you always playing while connected to the Internet?

kiara_wael

Hi and Welcome to the King Community

Please email Player Support so they can look into to your game

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

You can also email them from here:

Contact us

https://soporto.king.com/contact

And please edit your post. Don't show your personal data to public here. Thank you

Doondie

Salutations,

What do you mean it's not your game? What was different - profile picture, levels, gold bars, friends?

Do you have "before" and "after" screenshots?

Was your game linked to your Facebook account?

Were you always playing while connected to the Internet?

CrystalKing

https://community.king.com/en/candy-crush-saga/discussion/comment/2622156#Comment_2622156

Login and my profile picnwas a green dude,turtle or something,inhad nothing no bars,5 lives & at level 2...instead of level 12600 & something

CrystalKing

https://community.king.com/en/candy-crush-saga/discussion/comment/2622156#Comment_2622156

Yes I think I was originally syncd to fb,thanks for that! I should be Sussed & crushing in a minute x @Doondie1

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2622835#Comment_2622835

This means you were not logged in at all, it was a new account or an old unplayed account.

If your game is linked to your Facebook account, you can check your progress using the browser version.

CrystalKing

https://community.king.com/en/candy-crush-saga/discussion/comment/2622148#Comment_2622148

Did I mention my email? Oppsy! Won't happen again,sorry! Lucky your here tho aye 😉