Anyone else with Candy Crush not opening

mssharon68

game says downloading but then dosn't open to play. All other King games are fine. im playing them on Facebook..

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/402642/anyone-else-with-candy-crush-not-opening

Welcome to Sweet King Community! 👑

Did you update the latest version of this game? 🤔

If you have updated the latest version of this game already but it's still not worked, how about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope this helps. 😊

⚠ NOTE ⚠

If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.

mssharon68

https://community.king.com/en/candy-crush-saga/discussion/comment/2623602#Comment_2623602

Thank you followed your advice and it is now working again,

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/2625061#Comment_2625061

Sweet! It's glad to hear as finally it's worked again now! Enjoy your happy continue playing this game now! 👍😄

Also thank you for your still playing Candy Crush Saga! 🤗

sisdaly

I cannot get in to the shop feature to buy anything. Really annoying and the game has been buggy all week. Please fix this ASAP!

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/2625310#Comment_2625310

As wykoon the Community Hub Moderator suggested to solve this issue 👇

The loading issue may be due to the app/game not properly connected to the game server. It may be caused by unstable network connection or game server not working properly.

Thus, do try to exit game to the game page, disconnect from internet, wait for few seconds before reconnecting back to the internet, click on the play button and play a level. After that, go to the shop tab and start your purchase.

Please also check that you have not make any in-app restriction in your device. To deactivate restriction, please read here and select the applicable topic, then do the opposite as the article is about restricting in-app purchase.

I hope my answer above give you some insights in solving your issue. 👆😉

And you can also still earned more free boosters (gold bars) by another in-game features/events (also contests on this community) that you can use the boosters to beat any tricky levels too. 😉

⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!