Missing gold bard from candy royale

williampelkey

I completed 7/7 levels for the 500 Gold bar split. I was suppose to split the pot with 10 other players but never received the gold bars and the game reset back to zero levels.

kiara_wael

Hi and Welcome to our Community

If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

The screen shots are from all stats features and there are no rewards given from those.

Doondie

https://community.king.com/en/candy-crush-saga/discussion/402659/missing-gold-bard-from-candy-royale

Hello, Mr Will-I-am Newbie,

Welcome to the forum! 👋

Do you happen to have a screenshot of your Candy Royale progress? Did you actually see the final screen?

williampelkey

No I didn't screenshot it. I have never had the issue before now. I would not have joined this forum if it didn't happen. I have never said anything bad about this game before. Spent hundreds of dollars on it and now my integrity is being questioned. I will just stop purchasing gold and stop playing the game altogether. Nice way to treat loyalty.

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2623332#Comment_2623332

Bugs do happen, I'm afraid. Sometimes Episode Race won't credit the gold bars. I personally haven't had issues with CR, ER or Choco Box.

This could be a one-off bug or it could indicate a deeper issue with your account, especially if it happens again. You should write to Support and ask for your missed reward.

Should they not be able to verify the issue, feel free to drop me a message on Discord (Sun#0314), Reddit (u/Sunnysboy) or Messenger (fb.com/P.G.Simeonov) and we'll work it out together. You'll get your bars in no time.

Good luck! 👍