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Hello, Ms Newbie,
Welcome to the forum! 👋
Video ads and related features (Sweet Cinema etc) are still in "test phase". That's why they are not available to every single account. This explains why your friend has them, and you don't.
Howeverrr, there's a loooooooong known "bug" where video ads get disabled for your account as soon as you make a purchase with real money (including reward points). So if you're at a relatively low level, it's probably better if you start over, as there's no telling when ads will get (re)activated, if ever.
Actually, they could return. So far I've seen reports (word of mouth) for the following:
- Ads returning after a year and a half of playing;
- Ads returning after 4 months of playing;
- Ads returning after 4 months of not playing (taking a break from the game);
- Ads returning after 1-2 months' break (person not playing regularly due to work);
- Ads returning after person flew from US to EU and had their phone on airplane mode for 15+ hours.
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Thanks for the info Pavlin. I have advised people in the past to take a break from the game in order to see if that forces adverts to reappear. No one has ever told me it has worked.
I always say they will never return as by and large for the majority of cases that will be right.
I don't mind being wrong for the minority that might get their adverts back.
