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I have lost my progress - what happened and how do I fix it?
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Make sure you are signed into your game. Accidentally being signed out of your game by clearing your browser history will put you at level one when you open your game.
Hello, private profile,
Under what circumstances did the problem occur? Did you change devices? Did you just update the game to version 1.251.1.1 today? If you did the latter, then there could be an issue with it again.
Anyway, could you provide some context to your question? If you believe you did nothing to get this result, feel free to also report to Support.
Good luck! 👍
Don't worry! You click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉
@hgail , can you post a screenshot or any proof of your previous and current progress? The moderators can help you out this way
