I cannot accept cookies on the application from the W10 app store! ⛔ Known Issue

joony

20230503_085443.jpg

Hi. can someone help me on the application downloaded from the app store, I can connect with facebook and I have to accept cockes but I don't have the square where to accept and I can't connect, what the hell do I do?You also have the image where you can see that I don't have the option to accept cockes

QueenB

https://community.king.com/en/blog/discussion/403349/i-cannot-accept-cookies-on-the-application-from-the-app-store

Hi there 😀

Looking at the screenshot, are you not able to scroll down the popup that you get and see if there is a button at the bottom?

If not, we recommend deleting the game app and try installing it again and see if it works!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/403349/i-cannot-accept-cookies-on-the-application-from-the-app-store

Hi there!

I wanted to give you some updates we have learned regarding this issue you are facing. There seems to be some changes made from Facebook side that is causing this and seems to only be affecting the Windows app.

Our Team is collaborating with Facebook trying to get this solved as soon as possible. We do not know when this will get fixed so please keep an eye on the game app and make sure you don't miss out on any updates.

Apologies for the inconvenience caused and hope you can still play the game on a different device until this gets sorted!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/403349/i-cannot-accept-cookies-on-the-application-from-the-w10-app-store-known-issue

One more question which your answer could be helpful, before having this issue, was your game already connected to your Facebook account? Or is this your first time connecting the game to Facebook?

Chimejczuk

When i try to retrieve progress via facebook on the candy crush app (windows 11 Surface Pro 9) it tells me to accept cookies by facebook for this app however the accept button at the bottom isnt showing up.

Tried installing different browsers onto computer and setting as default but doesnt change anything as its the embedded browser inside the game that opens the facebook login page!

can scroll down a little bit no accept button it simply doesnt appear.

Tried rotating screen etc nothing works!

chirpycheep

I have the exact same problem on a Windows 10 PC

chirpycheep

https://community.king.com/en/candy-crush-saga/discussion/403848/cant-accept-cookies-on-facebook-log-in

Try SHIFT-TAB this got past that screen for me

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/403848/cant-accept-cookies-on-facebook-log-in

Hello Chimejczuk, the issue you describe has been reported to King as you can see in the thread linked below.

https://community.king.com/en/candy-crush-saga/discussion/403349/i-cannot-accept-cookies-on-the-application-from-the-w10-app-store-known-issue

Chimejczuk

https://community.king.com/en/candy-crush-saga/discussion/comment/2631332#Comment_2631332

This happens when first connecting to the game.

also other games which require facebook login from other developers

:(

Chimejczuk

https://community.king.com/en/candy-crush-saga/discussion/comment/2634396#Comment_2634396

Thank you seems its aa facebook issue and not my computer!! Thankfully

Alienscar

Yes it does seem like a Facebook issue @Chimejczuk. Let's hope they can sort it out quickly.

Just in case you aren't aware @QueenB and the rest of this forum's management team tend not to work on a weekend, so she won't get back to you until at least today (Monday) if at all.