Why couldn't I claim my chocolate box reward?

Pyrkhat

Two times now, I did not get to avail chocolate box reward. It always says restart game but don't uninstall the app. When I restart the app, the reward is gone without getting to use the reward and the box is empty again. It is very upsetting.

kiara_wael

Hi and Welcome to the King Community

Please dont uninstall your game you will be lose your booster . make sure force close the apps and Log in again . and If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

The screen shots are from all stats features and there are no rewards given from those.

Alienscar

https://community.king.com/en/candy-crush-saga/discussion/403465/why-couldnt-i-claim-my-chocolate-box-reward

When you next see the 'Restart' message just ignore it. I have only ever seen this message once in my game and I just closed the message and carried on playing.

I play on android, so I closed the message by pressing the backup button.

Doondie

https://community.king.com/en/candy-crush-saga/discussion/403465/why-couldnt-i-claim-my-chocolate-box-reward

Can't you just click the "X" button and retry collecting the reward?

As mentioned by the green man above, this message is safe to ignore. I personally have only seen it when trying to open the weekly contest. I simply dismiss the message and immediately reopen the event. It then loads as normal.

I'd suggest giving the choco box a little time before claiming it. You can even restart the game beforehand, then wait a minute before claiming.

Good luck! 👍