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Hello, Ms Newbie,
Welcome to the forum! 👋
Is the matter with this level the same as in this thread?
What do I do when the game cheats me?
The level basically fails upon loading your start-up boosters because there are no valid moves, according to the system. This shouldn't be allowed to happen, especially not on the very first move. Like, how hard is it to automatically replace special candies when this happens? 😒
If you're experiencing the same bug, you gotta wait for your timed boosters to wear off. And you should report it to Support. Ask them for compensation too.
Good luck! 👍