Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
How about try these steps here 👇😊
1. Open this game
2. Select Profile
3. Select Log Out your Facebook/Kingdom Account then Close this game app
4. Reopen this game then Log back in to your profile (don't play first) and finally Open the game (can play now).
Also check that you have a stable internet connection or a strong WiFi signal. You might want to see if your Internet Service Provider is experiencing any current issues.
If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can contact and help you soon. 😉