I'm officially on level 5215. But when I click the button I send up at level 29.

LeonieR1

I have uninstalled the app, unlinked my facebook, and turned my computer/phone on and off.

kiara_wael

Hi and Welcome to the King Community

Please check this page

https://community.king.com/en/candy-crush-saga/discussion/310017/avatar-stuck-on-previous-level

Or Please email or Player Support from the game's Settings and Help Center to get restored

You can also email them from here:

Contact us

https://soporto.king.com/contact

LeonieR1

https://community.king.com/en/candy-crush-saga/discussion/comment/2654228#Comment_2654228

This was definitely not my problem. My avatar is at the correct level. When I click that button, the level 29 game pops up

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/2654230#Comment_2654230

Oh! No! Very sorry to hear about you lost your progress on the game now. 😢

Don't worry! You click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If it's still not worked after you try these steps above here, please report this problem to their Player Support team here and then ask and send your Game ID (How to find your Game ID), then waiting for their team will contact and help you to restore your progress soon. 😉

LeonieR1

Thanks for all the help. All is sorted :)

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/2655266#Comment_2655266

Sweet! You are welcome and Enjoy your happy continue playing next new levels now! 👍😄