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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
My accounts merged I got in contacted one time, now all I get is automated replies, is there anyway to actually get someone at customer support, and yes I'm using the email associated with that account when I contact them.
Will try
I'm in the same boat as you - 2 of my accounts got merged, and Support won't give me a single human reply. They won't even tell me they can't help or anything - just automated rubbish at first based on the topic I chose, then nothing when I replied or created a new ticket. It's very disappointing.
You should reach out to them from your new account and probably choose a different topic, then explain you've lost your progress and ask them to manually restore it for you. Tell them what level you were on on the lost account and hope for the best.
Drop me a message on Discord (Sun#0314), Reddit (u/Sunnysboy) or Messenger (fb.com/P.G.Simeonov) if you wanna chat about it. I totally don't believe they - the game creators - can't unmerge accounts. They could do anything they wanted with players' accounts.
Good luck to you! 🙂
What Kiara is trying to say Terrell is that there is no point in contacting Support as once your accounts become merged they can not be separated, manually or otherwise.
Hi and Welcome to the King
If two game accounts have been merged or synced, it is not possible to separate them or remove the other account..
please report this to our Player Support Team here and tell your Game ID there.
Did all that but still can get in contact with support to have them.manually restore that account, sent them the information 3 times, only get automated responses
Hi and Welcome to the King Community
When a King account and Facebook account get merged or synced, you cannot separate them. The Facebook account over writes the King account and the King account is lost. The game is now completely saved on the player with the Facebook account.
The only solution for this is that the player that had the King account, creates and new King account with another email and then gets the game manually restored on that account.
Please reinstall the app on your device and create a new King account when opening the game.
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Will I be able to solve this without paying.
When the game loaded a pop up came up and said I’d won a reward of some boosters, it was followed with another pop-up saying I had won on 20 gold bars. I pressed claim for both but didn’t receive. Anybody know anything about these??
I played more than 50 moves and the gane remained like this without dropping the last number till it ended
The game frequently disconnects from the internet even though there's no problem and the speed is over 8 Mbps. The game disconnects to prevent me from spending gems or paying for ads. Please compensate me for my losses.
After playing for 13 years every day I really want to tell you what I don’t like…. When I earn a reward, for example 5 minutes a piñata, I really want to have it 5 minutes!!!! But the game begins to ask me lots of things, offers me all kinds of special offers and when at last I can start allready at least 40 seconds are…
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
